Havas CX helia is our customer engagement agency, sitting at the heart of our global CX network. We combine data, technology, strategy and creativity to deliver meaningful engagement between brands and people, across the entire length of the customer journey. With a long and rich heritage in CRM and loyalty we use our approach to create and nurture valuable relationships between brands and customers that last. Our clients are some of the largest, most influential and most ambitious brands, including Aston Martin, Compare the Market, Diageo, First Great Western, Lloyds Banking Group, Royal British Legion, Royal Mail, Starbucks and Volvo. 

Havas CX helia is part of the global Havas CX network which is made up of +1,800 CX specialists across 26 Villages in 19 countries combining the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.

We have the spirit of a start-up, but the scale of a network with all the advantages and resources you need, alongside the mindset, approach, and agility of a creatively driven independent.

We have a long and rich heritage in CRM and loyalty, and this has given us a firmly rooted belief that combining data, technology, strategy, and creativity enables us to connect people to brands in a meaningful way. We also leverage UI, UX, data and technology to design and build meaningful digital customer experiences for brands and their customers. We put users at the heart of the work, by using data to make journeys that truly answer people’s needs and carve a meaningful role in their lives.

Havas CX helia was shortlisted for Campaign's Customer Engagement Agency of the Year in both 2019 and 2021. 

Founded in 1835, Havas Group is one of the most integrated advertising and communications networks globally, with a talent pool of 21,000+ across 100 countries. We operate under one P&L, with a shared way of working and with one single mission across our group. Headquartered in Paris, Havas operates through three business units, Havas Media Group, Havas Creative Group and Havas Health & You to optimise synergies and further reinforce Havas’ position as the most integrated of all of the major holding companies. Within Havas Creative Group sits the newly created CX Network and global production hub Havas Studios. We operate under one P&L as a private company, with one shared way of working and leadership, and with one single mission across our group.